How can we help?
Find answers about placing and tracking orders, delivery costs and areas, and using your account or basket.
Orders
How can I track an order?
Sign in and open Orders. For privacy, order history is shown only to the account that placed the order.
Can I pay when the order arrives?
Cash on delivery is available as shown at checkout. Our team calls to confirm cash-on-delivery orders before dispatch. Cash on delivery is the current payment option.
How do I change or cancel an order?
Contact the store as soon as possible at Support@nabhobazaar.com and include your order reference. The team will tell you what can still be changed.
Delivery
What does home delivery cost?
Home delivery is available on orders of ₹199 or more. Orders from ₹199 to ₹298.99 have a ₹20 delivery charge. Orders of ₹299 or more qualify for free scheduled home delivery. The threshold uses the merchandise subtotal after discounts.
Where do you deliver?
We deliver within our eligible 4 km service area in Cooch Behar. Enter your address at checkout; the store confirms the address and shows the available delivery windows.
Account
Do I need to sign in to browse?
No. You can explore products and fill your basket first. Signing in is optional — guest checkout is available.
Will my basket stay if I refresh?
A guest basket is kept in the current browser tab and survives a refresh. It is not shared with other visitors. After sign-in, we save the basket to your account.
Need a hand with an order?
Contact the store with your order reference so the team can help with your question.
